Refund Policy

Refund Policy for Total Control

At Sigma Resources & Technologies, Inc., we strive to ensure customer satisfaction with our software products, Total Control. If you are not completely satisfied with your purchase, we offer a 72-hour no-questions-asked refund policy for both products, subject to the terms outlined below.

Eligibility for Refunds

• Time Frame:

  You may request a refund within 72 hours of your purchase.

• No Questions Asked:

  Refunds will be processed without requiring an explanation, as long as the request is made within the eligible period.

• Payment Method:

  Refunds will be issued to the original payment method used at the time of purchase.

• Non-Eligible Cases:

  • Refund requests made after 72 hours from the purchase date.
  • If the purchase was made through a third-party reseller, their refund policy will apply.
  • Customers who have previously requested multiple refunds may be subject to review for potential abuse of the policy.
  
  

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@sigma-rt.com.
• Provide your order number, purchase details, and payment information to help us identify the transaction.
• Our team will review your request and process the refund within 3 business days.

Additional Information

• Once a refund is processed, access to Total Control or TC Games will be revoked.
• If you purchased a subscription, the refund will cancel any future billing.
• Refunds may take additional time to appear in your account, depending on your payment provider.

We appreciate your support and look forward to providing you with a great experience. If you have any questions, please reach out to our support team.